Terms and Conditions
Welcome to Akana. By accessing or using our website myakana.com, purchasing products, or interacting with our services, you agree to be bound by these Terms and Conditions. Please read them carefully.
1. General
These Terms apply to all users of the Site, including without limitation users who are browsers, vendors, customers, and/or merchants. If you do not agree with these Terms, you must not use our Site or services.
2. Products and Services
We sell original artworks, digital prints, limited editions, ceramics and decorative pieces. All descriptions of products and pricing are subject to change at any time without notice. We reserve the right to discontinue any product at any time.
Digital Products
Downloads will be delivered via email or user account after purchase. All digital items are non-refundable.
Physical Products
We aim to ship within 3-5 business days within the UAE. Shipping times vary depending on location. International buyers responsible for customs and import duties.
3. Pricing and Payment
All prices are listed in AED and are inclusive/exclusive of applicable taxes (specify). We accept payment via [list payment methods].
We reserve the right to change prices at any time without prior notice.
4. Returns and Refunds
- Physical products: Returns accepted within [2 days] of delivery. Items must be unused and in original condition.
- Digital products: No returns or refunds unless there is a technical issue that prevents download/access.
5. Intellectual Property
All content on this Site, including images, text, graphics, logos, and artworks, is the property of Akana General Trading LLC or the original artists and is protected by copyright and other intellectual property laws. You may not use our content without written permission.
6. User Conduct
You agree not to:
- Use the Site for any unlawful purpose;
- Attempt to hack or disrupt the website;
- Infringe upon any intellectual property rights of others.
7. Privacy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.
8. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the content or practices of those sites.
9. Limitation of Liability
We are not liable for any direct, indirect, incidental, or consequential damages arising from your use of the Site or products. All products are provided "as is" without warranties of any kind.
10. Governing Law
These Terms shall be governed by the laws of the United Arab Emirates, without regard to conflict of law principles. Any disputes will be handled in the courts of the UAE.